Store Policy
Cancellation and Return Policy
BestBale kits are configured for specific balers. This policy explains cancellations, approved returns, and responsibility for shipping costs.
Payment Authorization
When you place an order, BestBale will authorize your card and place a temporary hold for the order total. BestBale reviews the configuration, pricing, and order details before capturing funds. If the order can ship within the authorization window, BestBale may capture the full order amount. If fulfillment will take longer, BestBale may instead collect a refundable $1,000 deposit and charge the saved payment method for shipment or remaining balance amounts as items are ready to ship. Each confirmed payment is followed by an order notice. If the order cannot be approved, the authorization is released rather than captured.
Cancellations Before Fulfillment
You may cancel your order before fulfillment or shipment begins without a cancellation penalty or fee. Any captured deposit is refundable during this period. Contact BestBale as soon as possible if you need to change or cancel an order.
Returns After Fulfillment
After fulfillment, returns are generally limited to products that are defective, damaged, or incorrectly supplied. You may contact BestBale to request a special-case return.
Approved returned parts must be new, complete, and resalable. Installed, modified, damaged, incomplete, missing, or otherwise non-resalable parts are not eligible for a refund. BestBale makes the final determination after inspection.
There is no restocking fee for an approved return received in new, complete, and resalable condition. Where permitted, BestBale may deduct non-recoverable payment processing fees from an approved return after payment has been captured and the order has shipped.
Shipping Costs
For an approved change-of-mind or other customer-requested special-case return, you are responsible for the original shipping charge and return shipping costs.
If a product is defective, damaged, incorrectly supplied, or BestBale otherwise made an error, BestBale will cover all costs, including shipping.
BestBale may choose to cover shipping for an exceptional case at its discretion.
Request Help
Contact BestBale before returning any product so the team can review the request and provide return instructions.
Contact BestBale